Financial services providers want to streamline their processes. But they also want to retain the human touch that customers value when making important financial decisions at the bank counter. Wacom solutions enable this by:

• Accurately replicating traditional pen and paper signatures, with the added benefit of a completely digital process.
• Saving time and paper costs by eliminating the need to print, scan, and retrieve paper.
• Freeing bank tellers to focus on serving customers optimally.

Financial services firms need to ensure customer agreements are legally binding, prevent imposters from attempting to commit fraud, and identify signature anomalies after the fact. So, how do you recognize someone trying to forge or disguise a signature in real time, or spot fake signatures amongst genuine ones?

Wacom Ink SDK for verification helps bank clerks confirm the identity of customers in real time. It also supports anti-fraud teams spot signature anomalies over time during their investigations.

Specifically, the SDK:

• Compares new or suspicious handwritten signatures with known genuine examples in real-time or as part of a forensic examination process.
• Provides an immediate acceptance or rejection notification.
• Is the most accurate, secure and cost-effective solution available.
• Does not store any signature data, eliminating compliance concerns.

For a more immersive and intuitive employee and customer experience when completing complex forms, Wacom solutions for financial services enable:

• Digital writing, annotating, marking up, and highlighting of loan applications or agreements using the pen directly on the screen, as on paper.
• Collaborative completion of forms or documents between employees and customers, including the signing ceremony.
• A streamlined, digital approval process with no paper required.

When signatures are required for insurance contracts, Wacom solutions for financial services enable providers to:

• Utilize a Wacom signature pad connected to a laptop computer to replace slow and time-consuming processing of paper documents.
• Empower agents to share policy information with the customer on their screen and guide the customer through the contract process.
• Provide a more immersive and intuitive experience, especially when completing digital contract forms, via electronic signatures entered directly on the screen, as on paper.
• Give policyholders a clear view of the full document that they can annotate and sign using digital ink.

Technology should never get in the way of important in-person interactions such as arranging insurance coverage. Wacom solutions for insurance providers avoid this by:

• Empowering agents to share policy information with the customer on their computer screen and guide the customer through the application, approval, or claims process.
• Providing an electronic signature box, displayed on a Wacom signature pad or pen display, to allow the customer to sign amendments or requested changes to coverage directly on the screen, just as they would on paper.
• Enabling familiar yet digitally efficient interactions that maximize customer satisfaction.