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Regionally Special Clauses

Regionally Special Clauses

For details of Article 8, Wacom transfers collected personal information to a delegatee as follows:

 

1.Overseas delegation

Delegatee Name and Transferred Country

Transfer Date and Method

Items of Personal Information to be Provided

Delegatee’s Purpose of Using the Personal Information

Period of Retention and Use by Delegatee

 Details of Sub-Processing

Affiliate: Wacom Co. Ltd, Japan
System: ERP
Vendor: SAP JP

Hosting Provider: Microsoft Azure

Hosting Location: Tokyo DC, Japan

Transferred from time to time through IT network if necessary

FirstName, LastName, Email, Country, Shipping and Billing Address, Order Information

To process and fulfill orders

Upto 7 years due to JSOXX regulation requirement

https://query.prod.cms.rt.microsoft.com/cms/api/am/binary/RE4qVL2

Affiliate: Wacom Co. Ltd. Japan
System: Customer Identity Management

Vendor: SAP (Gigya)

Hosting Location: Dublin, Ireland, EU

Transferred from time to time through IT network if necessary

First name, Last name, email, country, language

Single account sign on for Wacom Web sites(CIAM-Customer Identity and Access Management)

until withdraw Wacom account

https://help.sap.com/doc/bc9570d8474e4538ada3373cbab7a4a1/Current/en-US/loio9263716cc3f54b8a9e384b4049d9355d.pdf

Affiliate: Wacom Co. Ltd, Japan

System: Ecommerce Vendor: Magento, Inc. (eStore 2.0 platform), USA, LA

Hosting Provider: Adobe

Hosting Location: Paris, FR, Europe

Transferred from time to time through IT network if necessary

First name, Last name, email, address, phone number, purchased model, payment method

To fulfill for e-commerce

until withdraw Wacom account

https://magento.com/sites/default/files/subprocessors-authorized-to-process-personal-information-12-2019.pdf

Affiliate: Wacom Co. Ltd, Japan

System: Ecommerce Vendor: Microsoft Corporation (CRM Dynamics), USA

Hosting Provider: Microsoft

Hosting Location: US West DC, USA

Transferred from time to time through IT network if necessary

First name, Last name, address, email, phone number, social media identifiers; B2B-same B2C and customer

Customer engagement, contact, support, warranty service, order support, business support, marketing, sales reporting

until withdraw Wacom account

https://query.prod.cms.rt.microsoft.com/cms/api/am/binary/RE4qVL2

Affiliate: Wacom Co. Ltd, Japan

System: Marketing Automation Vendor: Act-On Software Inc.

Hosting Provider: Amazon Web Services

Hosting Location: Ireland, Europe

 

Transferred from time to time through IT network if necessary

Name, Email address, Country, City, State, Job title, Company name, Relationship type,

Optin date, Opt in Flag, Double Optin Flag and Double Optin Date, Lead source, Lead Source detail, Industry,

Subject, Owner, Last Contacted Date, Source Campaign Business Phone, Street Address 1, Zip/Postal Code

Direct marketing activity

until withdraw Wacom account

Hosting Providers
•Amazon Web Services (US)
•Amazon Web Services (GR)
•Amazon Web Services (IR)
•Flexential (US)

Sub-Processors for Optional Functionality 
•OktoPost Advanced Social Module  (US)
•SendGrid Email Sending  (US)
•NeverBounce List Hygiene  (US)
•Webbula List Hygiene  (US)

Affiliates
•Act-On Software Limited (UK subsidiary)
 Affiliate: Wacom Co. Ltd, Japan System: Customer Service Platform Vendor: Zendesk, Inc. Hosting Provider: Zendesk, Inc.  Hosting Location: US; Asia Pacific; EU
 

Transferred from time to time through IT network if necessary

 Customer Contact details (first name, last name, address, City, state, postal code, country, Wacom ID, Phone number and email, Case details tied to that contact, and RMA details tied to that contact.  To provide cloud-based customer services, helpdesk platform services, and cloud-based customer support, live chat platform services  Until withdraw Wacom account https://support.zendesk.com/hc/en-us/articles/360022189694-Connect-Subprocessors-and-Subcontractors
Affiliate: Wacom Co. Ltd, Japan System: Cloud Storage Vendor: Microsoft Corporation (Azure), European Hosting provider: Microsoft Hosting Location: Amsterdam, Netherlands Storage of user Created Content; User created notes stored as ink data, converted text from the ink data, named entiry recognition content. To provide cross platform synchronization of user content, backup and storage of user created content and exportable formats of user created notes Until withdrawl of Wacom Account https://query.prod.cms.rt.microsoft.com/cms/api/am/binary/RE4qVL2

 

 

2.Domestic delegation

Delegatee Name

Delegatee’s Purpose of Using the Personal Information

 Details of Sub-Processing

KG INICIS CO., Ltd

To fulfill product orders, and process payments in connection with our e-commerce services

 https://www.inicis.com/privacy

Kakao Corporation

To send message via mobile phone for our e-commerce services.

 https://cs.kakao.com/

Yusen Logistics (Korea) Co.,Ltd.

To delivery product orders for our e-commerce services.

 https://www.yusen-logistics.com/en/east-asia/korea/company-profile/ko

Ilyang Logistic Co.,Ltd.

To delivery product orders for our e-commerce services.

 https://www.ilyanglogis.com/

Logen Co.,Ltd

To delivery product orders for repair by After Customer Support.

 https://www.ilogen.com/web

Digital Park

For product installation service.

 Transfer user information by email and phone to visit and installation service.

 

 

 


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