Regionally Special Clauses

Regionally Special Clauses

For details of Article 8, Wacom transfers collected personal information to a delegatee as follows:

 

1.Overseas delegation

Delegatee Name and Transferred Country

Transfer Date and Method

Items of Personal Information to be Provided

Delegatee’s Purpose of Using the Personal Information

Period of Retention and Use by Delegatee

 Details of Sub-Processing

Affiliate: Wacom Co. Ltd, Japan
System: ERP
Vendor: SAP JP

Hosting Provider: Microsoft Azure

Hosting Location: Tokyo DC, Japan

Transferred from time to time through IT network if necessary

First Name, Last Name, Email, Country, Shipping and Billing Address, Order Information

To process and fulfill orders

Up to 7 years due to JSOXX regulation requirement

https://query.prod.cms.rt.microsoft.com/cms/api/am/binary/RE4qVL2

Affiliate: Wacom Co. Ltd. Japan
System: Customer Identity Management

Vendor: SAP (Gigya)

Hosting Location: Dublin, Ireland, EU

Transferred from time to time through IT network if necessary

First name, Last name, email, country, language

Single account sign on for Wacom Web sites(CIAM-Customer Identity and Access Management)

until withdraw Wacom account

https://help.sap.com/doc/bc9570d8474e4538ada3373cbab7a4a1/Current/en-US/loio9263716cc3f54b8a9e384b4049d9355d.pdf

Affiliate: Wacom Co. Ltd, Japan

System: Ecommerce Vendor: Magento, Inc. (eStore 2.0 platform), USA, LA

Hosting Provider: Adobe

Hosting Location: Paris, FR, Europe

Transferred from time to time through IT network if necessary

First name, Last name, email, address, phone number, purchased model, payment method

To fulfill for e-commerce

until withdraw Wacom account

https://magento.com/sites/default/files/subprocessors-authorized-to-process-personal-information-12-2019.pdf

Affiliate: Wacom Co. Ltd, Japan

System: Ecommerce Vendor: Microsoft Corporation (CRM Dynamics), USA

Hosting Provider: Microsoft

Hosting Location: US West DC, USA

Transferred from time to time through IT network if necessary

First name, Last name, address, email, phone number, social media identifiers; B2B-same B2C and customer

Customer engagement, contact, support, warranty service, order support, business support, marketing, sales reporting

until withdraw Wacom account

https://query.prod.cms.rt.microsoft.com/cms/api/am/binary/RE4qVL2

Affiliate: Wacom Co. Ltd, Japan

System: Marketing Automation Vendor: Act-On Software Inc.

Hosting Provider: Amazon Web Services

Hosting Location: Ireland, Europe

 

Transferred from time to time through IT network if necessary

Name, Email address, Country, City, State, Job title, Company name, Relationship type,

Opt-in date, Opt in Flag, Double Opt-in Flag and Double Opt-in Date, Lead source, Lead Source detail, Industry,

Subject, Owner, Last Contacted Date, Source Campaign Business Phone, Street Address 1, Zip/Postal Code

Direct marketing activity

until withdraw Wacom account

Hosting Providers
•Amazon Web Services (US)
•Amazon Web Services (GR)
•Amazon Web Services (IR)
•Flexential (US)

Sub-Processors for Optional Functionality 
•OktoPost Advanced Social Module  (US)
•SendGrid Email Sending  (US)
•NeverBounce List Hygiene  (US)
•Webbula List Hygiene  (US)

Affiliates
•Act-On Software Limited (UK subsidiary)
 Affiliate: Wacom Co. Ltd, Japan System: Customer Service Platform Vendor: Zendesk, Inc. Hosting Provider: Zendesk, Inc.  Hosting Location: US; Asia Pacific; EU
 

Transferred from time to time through IT network if necessary

 Customer Contact details (first name, last name, address, City, state, postal code, country, Wacom ID, Phone number and email, Case details tied to that contact, and RMA details tied to that contact.  To provide cloud-based customer services, helpdesk platform services, and cloud-based customer support, live chat platform services  Until withdraw Wacom account https://support.zendesk.com/hc/en-us/articles/360022189694-Connect-Subprocessors-and-Subcontractors
Affiliate: Wacom Co. Ltd, Japan System: Cloud Storage Vendor: Microsoft Corporation (Azure), European Hosting provider: Microsoft Hosting Location: Amsterdam, Netherlands Storage of user Created Content; User created notes stored as ink data, converted text from the ink data, named entity recognition content. To provide cross platform synchronization of user content, backup and storage of user created content and exportable formats of user created notes Until withdraw of Wacom Account https://query.prod.cms.rt.microsoft.com/cms/api/am/binary/RE4qVL2
Cardinal Path, LLC Transferred from time to time through IT network if necessary Online identifiers, including cookie identifiers, internet protocol addresses and device identifiers; client identifiers Web analytics that are used to track and analyze website or app activity, user behavior, and conversion data. Up to 14 months Sub-processors are as follows; Google LLC (USA) Google Ireland Limited Google Commerce Limited Google Asia Pacific Pte. Ltd. Google Workspace Google Australia Pty Ltd ZenDesk, Inc. (USA) Amazon Web Services, Inc. 8Fastly, Inc. (USA)
SiteCore USA Transferred from time to time through IT network if necessary Information collected automatically by Microsoft Azure, such as source IP address, user agent, security log files, and server logs To provide the Services to the Customer and the performance of Sitecore's obligations 90 days Sub-processors are as follows; Microsoft mLab Rackspace SearchStax
TrustArc Inc Transferred from time to time through IT network if necessary IP Address Informed consent about cookie acceptance 13 months N/A
Zoom Video Communications, Inc. Transferred from time to time through IT network if necessary First Name, Last Name, Email Address, Whatever content was discussed within the meeting in a recorded audio\video format (In the case a meeting is chosen to be recorded and stored) Name and Email Address to allow for logging into the service. Recorded Contents for the archives. 180 days N/A
Caplena AG Transferred from time to time through IT network if necessary Questions, comments, and online reviews Purchase and information-gathering behavior Information and usage about devices, software and services (Wacom and 3rd parties) Lifestyle habits Information regarding professional status Social media handle To automatically analyze, structure, and present customer feedback comments 1 year after aggregation Sub-processors are as follows; Google Ireland Ltd. - DeepL SE
emplifi.io Transferred from time to time through IT network if necessary Social Media Handles and Posts To monitor our brand in Social Media Space. To publish and manage content on our Social Media platforms 5 years Sub-processors are as follows; Amazon Web Services, Inc. Databricks, Inc. Filestack, Inc. Intercom R&D Unlimited Company Redis Labs, Inc.
Data8 Ltd. Transferred from time to time through IT network if necessary Name, Email address, Mailing address, phone number To identify duplicates for automated de-duplication Will be deleted as soon as the duplicate the detection job is completed. N/A
Envoy Studios, Inc Transferred from time to time through IT network if necessary Customer Name, Phone, Email address, Wacom ID, Address, Tickets, Product Registrations, Magento Estore Customer Order information, Customer Return Material authorization details, Customer Support request/tickets Support customer requests and support issues Instance and access will be deleted after the work and post support (bug fixes) are completed after implementation. https://envoy.com/subprocessors/

 

 

2.Domestic delegation

Delegatee Name

Delegatee’s Purpose of Using the Personal Information

 Details of Sub-Processing

KG INICIS CO., Ltd

To fulfill product orders, and process payments in connection with our e-commerce services

 https://www.inicis.com/privacy

Kakao Corporation

To send message via mobile phone for our e-commerce services.

 https://cs.kakao.com/

Yusen Logistics (Korea) Co.,Ltd.

To delivery product orders for our e-commerce services.

 https://www.yusen-logistics.com/en/east-asia/korea/company-profile/ko

Ilyang Logistic Co.,Ltd.

To delivery product orders for our e-commerce services.

 https://www.ilyanglogis.com/

Logen Co.,Ltd

To delivery product orders for repair by After Customer Support.

 https://www.ilogen.com/web

Digital Park

For product installation service.

 Transfer user information by email and phone to visit and installation service.

SK Broadband Co., Ltd.

the phone system of SK Broadband for in-housed Call Center

https://www.skbroadband.com/kor/corp/main.do?menu_id=K00000000

Eguana Commerce Co., Ltd.

Management of the instance in Korea

N/A

LG U Plus

To send SMS to answer customer inquiries regarding eStore service.

https://sms.uplus.co.kr/

 

 

 











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