We are going to update our current Privacy Policy and Cookie Notice to make it easier to understand what information we collect, and why we collect it.
Last Updated: October 15, 2020
1 Our Contact Details
2 About Wacom
3 Scope of this Privacy Policy
4 Summary of How We Use Your Personal Information
i. User Information
ii. Business account contact information
iii. Usage information
iv. Social media information
v. Other third-party information
5 Information We Collect
6 How We Use the Information We Collect
7 “Do Not Track Requests”
8 How We Share Your Information with Third Parties
9 International Transfers of Data for Processing
10 Third Party Features and Websites
11 Security; Breach; PCI DSS
12 Accessing, Correcting, Updating & Retaining Your Information
13 Preferences and Opting-Out
14 Use by Children
15 Changes to this Policy
1. Our Contact Details
This privacy policy is issued on behalf of Wacom China Corporation, 518, West Wing Office, China World Trade Center, No. 1 Jianguomenwai Avenue, Chaoyang District, Beijing 100004, China.
If you have any questions, comments, or concerns about this policy or our use of your personal information, you may contact us at privacy-wcc@wacom.com.
You can also write to us at the following address:
Wacom China Corporation
Attention: Privacy
518, West Wing Office, China World Trade Center, No. 1 Jianguomenwai Avenue,
Chaoyang District, Beijing 100004, China
2. About Wacom
3. Scope of this Privacy Policy
- use our websites, which include our websites listed here
- use our mobile applications (“Apps”), including Inkspace App, Bamboo Paper, Bamboo Note, Wacom Ink Note, and Sign Pro PDF
- use our other software and products
- interact with us through our websites, phone, email, live chat, social media presences on platforms like Facebook and Twitter, fax, postal mail, courier, or face-to-face.
We refer to these uses and interactions as our “Services.”
Although we may link to third-party websites, software, or services, this policy applies only to our Services. Please refer to the privacy policies on any third-party websites, software, or services to learn how they use your personal information.
We encourage you to read this policy carefully to understand our policies and practices regarding your information and how we will treat it if you elect to use our Services. We understand your use of our Services to mean that you accept and consent to the use of your information as described here.
We maintain separate privacy policies that address the privacy of applicants for employment and members of our workforce, respectively.
4. Summary of How We Use Your Personal Information
5. Information We Collect
• internet protocol (IP) addresses
• browser type,
• browser language,
• device identifier,
• device type,
• internet service provider (ISP),
• referring/exit pages,
• length of visit,
• pages viewed,
• operating system,
• date/time stamp,
• clickstream data,
• crashes,
• system activity,
• hardware settings,
• time zone,
• the date and time of requests, and
• referral URL
We may combine this automatically collected log information with other information we collect about you. If you reach out to us over the telephone or via facsimile, we may also log information such as your phone number, forwarding calls, SMS routing information, and types of calls.
Social media information. If you choose to login to our Services using social media accounts, we will receive your name, email address, and, generally, your social media identifier (sometimes also referred to as a user name or handle). We also sometimes receive, when the platform allows, your profile images and historical information about your interaction with our social media presences. We also monitor social media sites for engagement with our products and services, particularly including our social media presence. We may receive, consistent with the privacy practices of the social media platforms that we monitor, public information about interactions (such as retweets, re-posts, likes, and other reactions) with our social media platform, mentions of our products or services, information about our social medial followers, and information sent to us in direct messages or replies. When you send us direct message or replies, we receive and process any personal information in those message. So, for instance, if you mention that you received one of our products for your birthday, we would receive and store that information as part of our records of our support interactions with you.
We also use third-party social media tools to identify journalists and influencers relevant to our products and services. These tools may provide public biographical information on journalists and influencers. We use this information to make information about our products and services available to influencers, to measure the impact of influencers’ own social media profiles, and to communicate with influencers about our products.
Other third-party information. We receive information about you from third parties who support our Services including our payment processor, third-party marketplaces, and our sales channel partners. We may add this third-party-provided information to the information we collect on you from our Websites.
6. How We Use the Information We Collect
• To provide Services and support. We use your personal information to provide and manage the Services, communicate with you about our Services, and fulfill any contractual obligations we otherwise have with you. In addition, we use your personal information to support your use of the Services and to ensure the quality and security of the Services.
o In response to your inquiry, request, or purchase, we use your personal information to provide reports, consulting services, educational services, training, maintenance, technical support, customer support, or other support services.
o We use your personal information, including information stored on your systems, to implement our Software or Apps. We keep any temporary copies of data that we access, use, or create to do so only for the time period necessary.
o We may also use your personal information to provide you updates, notices, and security alerts along with support and administrative messages.
o We record all calls for support and keep records of your communications and ours to provide and improve customer service to you and others.
o We also use personal information to manage your account and verify your identity.
o We use your personal information to otherwise support your account.
o We use your personal information when needed to perform accounting functions.
o We use your personal information to provide relevant product information via our Websites. We may also provide you with information about third parties and their terms of use and privacy policies when you purchase their applications on the Websites.
o We may also use your information to customize your interaction with our Websites and carry out any other purpose for you provided us with your personal information (subject to applicable data protection laws).
• To authenticate you and to tailor content. When you create or login to an account with Wacom, we use your personal information for the purpose of providing you a login to the Services. We use personal information to verify your identity and manage access to your Wacom account. This account enables us to provide a verifiable way for us to respond to your requests or inquiries, including processing your orders, accepting orders and payments, sending confirmations, providing invoices, processing requests for information about our products, processing downloads for whitepapers or product demonstrations/evaluations, and processing warranty requests). And, if you elect to link your Wacom account to your personal social media account, we use personal information relating to your social network accounts you have elected to use (e.g., Facebook, Twitter or Google+) to create or access your Wacom account.
• For online forums, online events, and in-person events. We may use your information to facilitate your participation on our online forums such as user groups and bulletin boards. We may also do so to facilitate your participation in live or online events such as training seminars or conferences.
• Prevent improper or illegal activity. We use personal information to protect, investigate, and deter against fraudulent, unauthorized, or illegal activity on or relating to our Services.
• To meet legal requirements. Wacom use and discloses your personal information when necessary to comply with legally mandated reporting, subpoenas, court orders, or other legal process requirements.
• To market and improve our products and services and to create new products and services. We use your personal information to:
o conduct marketing activities to inform you about our products, services, and events.
o conduct surveys about our Services and your use of our Services.
o Administer, contests or sweepstakes, to send promotional emails, process entries, notify participants of the winners, comply with applicable laws and regulations for the contests, sweepstakes and rewards, and to deliver rewards.
• Further, we may use information for analytics purposes and to operate, maintain and improve our products and services. We may also use information to create new products and services.
• Other purposes. We may use your information for any other legal, business or marketing purposes that are compatible with this Policy.
• But not for sale or rent. Wacom does not sell or rent your information to third parties.
7. “Do Not Track Requests.” Your web browser and mobile device may allow you to adjust your browser settings so that “do not track” (DNT) requests are sent to the websites you visit. Wacom respects your wishes and will not track user activity once DNT signals have been activated. However, our third party service providers may not respond to DNT signals.
8. How We Share Your Information with Third Parties. Wacom may disclose your information in the following circumstances:
• Business Partners, Resellers and Subcontractors. Wacom may share your personal information with business partners, resellers and subcontractors (such as third-party distributors and resellers, vendors, suppliers and other service providers), who may use the information to fulfill product orders, process payments, develop and improve products, contact you about product orders or in connection with the performance, operation, and support of the Services or solutions, performing marketing or consulting services, respond to your requests or as otherwise appropriate in connection with a legitimate business need. Further, we may disclose personal information to service providers who host or facilitate the delivery of online training, seminars and webinars; email-delivery services and other technology providers; and third parties that may assist in the delivery of marketing materials, technical support services or other products, services or information. We also share information with our third party payment processor.
Onward transfers to third-party service providers who are our processors will be made in accordance with applicable data protection laws. These third-party processors are only authorized to use your information as necessary to provide the respective service. We may also share your information at your request or as a consequence of your choices with (i) business partners, resellers and independent software vendors from which you purchase products or services or license mobile applications, software or a software service via our Websites; (ii) the operator of a social media network (e.g., YouTube, Facebook, Twitter, Tumblr, Pinterest, LinkedIn and Instagram) with whom you share content; or (iii) the operator of a third-party communications or storage provider with whom you share content via email, cloud storage, photo storage, or any other third party with whom you have chosen to export your content.
• Analytics Providers. To third parties who conduct marketing studies and data analytics, including those that provide tools or code which facilitates our review and management of our Services, such as Google Analytics or similar software products from other providers. For example, we use Google Analytics to analyze usage to our Services (e.g., our products, Websites and Apps). We may also use Google Analytics in conjunction with Google’s advertising services, such as those using the DoubleClick cookie. With this capability, we or Google may link Google Analytics information with information about visits to multiple sites. We use these tracking technologies to provide tailored advertising and evaluate our marketing efforts. For more information about how Google collects and processes data when you visit websites or use apps that use Google technologies, please see “How Google uses data when you use our partners' sites or apps” at www.google.com/policies/privacy/partners.
• Transfer or Assignment in Connection with Business Transfers or Bankruptcy. In the event of a business transition, such as a merger, acquisition, reorganization, bankruptcy or other sale of all or a portion of our assets, any information owned or controlled by us may be one of the assets transferred to third parties. Wacom shall provide notice of such a business transition via prominent notice on our Websites. We reserve the right, as part of this type of transaction, to transfer or assign your information and other information we have collected from customers and users of the Services to third parties. Other than to the extent ordered by a bankruptcy or other court, or as otherwise agreed to by you, the use and disclosure of all transferred information will be subject to this Policy. However, any information you submit or that is collected after this type of transfer may be subject to a new privacy policy adopted by the successor entity in compliance with applicable laws and regulations.
• Response to Subpoenas or Court Orders; Protection of Our Rights; Safety. As required or permitted by law, regulation, legal process or other legal requirement, or when we believe in our sole discretion that disclosure is necessary or appropriate, to respond to an emergency or to protect our rights, protect your safety or the safety of others, investigate fraud, comply with a judicial proceeding or subpoenas, court order, law-enforcement or government request, including without limitation to meet national security or law enforcement requirements, or other legal process and to enforce our agreements, policies and terms of use.
• To Our Affiliates. We may share some or all of your information with our Affiliates. We will require all entities to comply with the terms of this Policy with regard to their use of your information.
• Publicly Posted Content. If you post comments, images, and other content to a location which is public-facing, including any public-facing Websites, Apps, storage locations, or social media, your posted information will be publicly viewable.
• With Your Consent. We may share some or all of your information to any other third party with your affirmative consent. For instance, we display personal testimonials of satisfied customers on our Websites in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at the address shown at the top of this policy.
• Anonymized Data. We may share information that has been anonymized with others for their own uses, in accordance with applicable laws and regulations.
9. International Transfers of Data for Processing.
10. Third-party Features and Websites
11. Security; Breach; PCI DSS
12. Accessing, Correcting, Updating & Retaining Your Information
13. Preferences and Opting-Out
14. Use by Children
15. Changes to this Policy