Regionally Special Clauses
Regionally Special Clauses
For details of Article 8, Wacom transfers collected personal information to a delegatee as follows:
1.Overseas delegation
|
Delegatee Name and Transferred Country |
Transfer Date and Method |
Items of Personal Information to be Provided |
Delegatee’s Purpose of Using the Personal Information |
Period of Retention and Use by Delegatee |
Details of Sub-Processing |
|
Affiliate: Wacom Co. Ltd, Japan Hosting Provider: Microsoft Azure Hosting Location: Tokyo DC, Japan |
Transferred from time to time through IT network if necessary |
First Name, Last Name, Email, Country, Shipping and Billing Address, Order Information |
To process and fulfill orders |
Up to 7 years due to JSOXX regulation requirement |
https://query.prod.cms.rt.microsoft.com/cms/api/am/binary/RE4qVL2 |
|
Affiliate: Wacom Co. Ltd. Japan Vendor: SAP (Gigya) Hosting Location: Dublin, Ireland, EU |
Transferred from time to time through IT network if necessary |
First name, Last name, email, country, language |
Single account sign on for Wacom Web sites(CIAM-Customer Identity and Access Management) |
until withdraw Wacom account |
https://help.sap.com/doc/bc9570d8474e4538ada3373cbab7a4a1/Current/en-US/loio9263716cc3f54b8a9e384b4049d9355d.pdf |
|
Affiliate: Wacom Co. Ltd, Japan System: Ecommerce Vendor: Magento, Inc. (eStore 2.0 platform), USA, LA Hosting Provider: Adobe Hosting Location: Paris, FR, Europe |
Transferred from time to time through IT network if necessary |
First name, Last name, email, address, phone number, purchased model, payment method |
To fulfill for e-commerce |
until withdraw Wacom account |
https://magento.com/sites/default/files/subprocessors-authorized-to-process-personal-information-12-2019.pdf |
|
Affiliate: Wacom Co. Ltd, Japan System: Ecommerce Vendor: Microsoft Corporation (CRM Dynamics), USA Hosting Provider: Microsoft Hosting Location: US West DC, USA |
Transferred from time to time through IT network if necessary |
First name, Last name, address, email, phone number, social media identifiers; B2B-same B2C and customer |
Customer engagement, contact, support, warranty service, order support, business support, marketing, sales reporting |
until withdraw Wacom account |
https://query.prod.cms.rt.microsoft.com/cms/api/am/binary/RE4qVL2 |
|
Affiliate: Wacom Co. Ltd, Japan System: Marketing Automation Vendor: Act-On Software Inc. Hosting Provider: Amazon Web Services Hosting Location: Ireland, Europe
|
Transferred from time to time through IT network if necessary |
Name, Email address, Country, City, State, Job title, Company name, Relationship type, Opt-in date, Opt in Flag, Double Opt-in Flag and Double Opt-in Date, Lead source, Lead Source detail, Industry, Subject, Owner, Last Contacted Date, Source Campaign Business Phone, Street Address 1, Zip/Postal Code |
Direct marketing activity |
until withdraw Wacom account |
Hosting Providers •Amazon Web Services (US) •Amazon Web Services (GR) •Amazon Web Services (IR) •Flexential (US) Sub-Processors for Optional Functionality •OktoPost Advanced Social Module (US) •SendGrid Email Sending (US) •NeverBounce List Hygiene (US) •Webbula List Hygiene (US) Affiliates •Act-On Software Limited (UK subsidiary) |
| Affiliate: Wacom Co. Ltd, Japan System: Customer Service Platform Vendor: Zendesk, Inc. Hosting Provider: Zendesk, Inc. Hosting Location: US; Asia Pacific; EU |
Transferred from time to time through IT network if necessary |
Customer Contact details (first name, last name, address, City, state, postal code, country, Wacom ID, Phone number and email, Case details tied to that contact, and RMA details tied to that contact. | To provide cloud-based customer services, helpdesk platform services, and cloud-based customer support, live chat platform services | Until withdraw Wacom account | https://support.zendesk.com/hc/en-us/articles/360022189694-Connect-Subprocessors-and-Subcontractors |
| Affiliate: Wacom Co. Ltd, Japan System: Cloud Storage Vendor: Microsoft Corporation (Azure), European Hosting provider: Microsoft Hosting Location: Amsterdam, Netherlands | Storage of user Created Content; | User created notes stored as ink data, converted text from the ink data, named entity recognition content. | To provide cross platform synchronization of user content, backup and storage of user created content and exportable formats of user created notes | Until withdraw of Wacom Account | https://query.prod.cms.rt.microsoft.com/cms/api/am/binary/RE4qVL2 |
| Cardinal Path, LLC | Transferred from time to time through IT network if necessary | Online identifiers, including cookie identifiers, internet protocol addresses and device identifiers; client identifiers | Web analytics that are used to track and analyze website or app activity, user behavior, and conversion data. | Up to 14 months | Sub-processors are as follows; Google LLC (USA) Google Ireland Limited Google Commerce Limited Google Asia Pacific Pte. Ltd. Google Workspace Google Australia Pty Ltd ZenDesk, Inc. (USA) Amazon Web Services, Inc. ８Fastly, Inc. (USA) |
| SiteCore USA | Transferred from time to time through IT network if necessary | Information collected automatically by Microsoft Azure, such as source IP address, user agent, security log files, and server logs | To provide the Services to the Customer and the performance of Sitecore's obligations | 90 days | Sub-processors are as follows; Microsoft mLab Rackspace SearchStax |
| TrustArc Inc | Transferred from time to time through IT network if necessary | IP Address | Informed consent about cookie acceptance | 13 months | N/A |
| Zoom Video Communications, Inc. | Transferred from time to time through IT network if necessary | First Name, Last Name, Email Address, Whatever content was discussed within the meeting in a recorded audio\video format (In the case a meeting is chosen to be recorded and stored) | Name and Email Address to allow for logging into the service. Recorded Contents for the archives. | 180 days | N/A |
| Caplena AG | Transferred from time to time through IT network if necessary | Questions, comments, and online reviews Purchase and information-gathering behavior Information and usage about devices, software and services (Wacom and 3rd parties) Lifestyle habits Information regarding professional status Social media handle | To automatically analyze, structure, and present customer feedback comments | 1 year after aggregation | Sub-processors are as follows; Google Ireland Ltd. - DeepL SE |
| emplifi.io | Transferred from time to time through IT network if necessary | Social Media Handles and Posts | To monitor our brand in Social Media Space. To publish and manage content on our Social Media platforms | 5 years | Sub-processors are as follows; Amazon Web Services, Inc. Databricks, Inc. Filestack, Inc. Intercom R&D Unlimited Company Redis Labs, Inc. |
| Data8 Ltd. | Transferred from time to time through IT network if necessary | Name, Email address, Mailing address, phone number | To identify duplicates for automated de-duplication | Will be deleted as soon as the duplicate the detection job is completed. | N/A |
| Envoy Studios, Inc | Transferred from time to time through IT network if necessary | Customer Name, Phone, Email address, Wacom ID, Address, Tickets, Product Registrations, Magento Estore Customer Order information, Customer Return Material authorization details, Customer Support request/tickets | Support customer requests and support issues | Instance and access will be deleted after the work and post support (bug fixes) are completed after implementation. | https://envoy.com/subprocessors/ |
2.Domestic delegation
|
Delegatee Name |
Delegatee’s Purpose of Using the Personal Information |
Details of Sub-Processing |
|
KG INICIS CO., Ltd |
To fulfill product orders, and process payments in connection with our e-commerce services |
https://www.inicis.com/privacy |
|
Kakao Corporation |
To send message via mobile phone for our e-commerce services. |
https://cs.kakao.com/ |
|
Yusen Logistics (Korea) Co.,Ltd. |
To delivery product orders for our e-commerce services. |
https://www.yusen-logistics.com/en/east-asia/korea/company-profile/ko |
|
Ilyang Logistic Co.,Ltd. |
To delivery product orders for our e-commerce services. |
https://www.ilyanglogis.com/ |
|
Logen Co.,Ltd |
To delivery product orders for repair by After Customer Support. |
https://www.ilogen.com/web |
|
Digital Park |
For product installation service. |
Transfer user information by email and phone to visit and installation service. |
|
SK Broadband Co., Ltd. |
the phone system of SK Broadband for in-housed Call Center |
https://www.skbroadband.com/kor/corp/main.do?menu_id=K00000000 |
|
Eguana Commerce Co., Ltd. |
Management of the instance in Korea |
N/A |
|
LG U Plus |
To send SMS to answer customer inquiries regarding eStore service. |
https://sms.uplus.co.kr/ |