Phone: +81-480-78-1211 (Main)
Contact Technical Support
For technical inquiries including product and system issues, hardware and software information and more.
Business Market Inquiries
For inquiries regarding our lineup of business products.
If a hardware defect is suspected and it falls within the warranty period of the product, please contact Wacom Customer Care at 81-3-5337-6701. Phone contact is preferred, as email is usually not an efficient method for troubleshooting a hardware problem.
A technician will assist you with diagnostic steps to verify the defect and issue a return merchandise authorization (RMA), along with instructions for returning the product to the designated service center.
Important: Your product must be serviced within the region where it was purchased.
Wacom Co., Ltd.
Sumitomo Fudosan Shinjuku Grand Tower 31F,
8-17-1 Nishi-Shinjuku, Shinjuku-ku,
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